IT Service Management
Business Process Management
Robotic Process Automation
GoodTech consulting provides end-to-end digital
transformation solution for global enterprises
Information technology (IT)
IT is the backbone of any organization and we have reached a stage Business means IT and IT means business.
A weak IT means a weak business and for a CIO a question always comes in mind ” How do we get more from IT and make a business successful”, for this to happen, good IT governance, processes, tools, skills are so important to deliver value to the business.
Best practice frameworks are crafted and we must use them holistically to drive value.
That said, the IT department providing services to business is no longer considered as a favor or help but both IT and Business must set expectations to each other and align themselves and this is where good IT service management practices must be established.
IT Service Management:
What is Service?
ITIL 4 defines a service as: “A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.
What is Management?
It is the overall system of people, processes, partners, products, tools, and techniques used as a means to deliver value.
What is IT Service Management?
The IT department in any organization using best practice frameworks such as ITIL4 to best use processes, people, partners, tools to provide services to business as per set out expectations and keep continually improving the services.
ITIL4 ( from Axelos) is a process-oriented best practice framework for ITSM and there is an ISO 20000 standard that an organization plans to obtain to demonstrate capability.
In the following diagram, we depict how 2 processes IT Asset Management and Change Management linked to multiple other processes.
Cloud Computing Services
Cloud computing is a boon these days with many organizations opting to move to virtualization and cloud services to cut down costs and increase efficiency.
The comfort just plugging to the internet and accessing the data from anywhere with any device is what is making the cloud more famous.
As an organization, before moving from traditional on-premise to cloud, it is very important to consider several exercises of pros and cons before making a decision. Ultimately the goal is “ease” and “reduced cost” if the goal is not achieved the hardship of rolling back from the cloud to on-premise can be immense.
Many organizations make hurry to move to cloud without a second thought, this is where an expert must assist to tell the benefits, costs, value against money spend, ease vs discomfort and for this, a very sound cloud strategy must be developed.
GoodTech with its extensive experience in handling cloud, virtualization services can assist you to devise a cloud strategy and aligning it with business needs keeping short and long term goals in mind. Please contact us for a discussion on Cloud Strategy and we will walk you through salient points.
what is business process?
A business process is an activity that takes inputs, processes it, and produces an output, for example getting a driving license is a business process, that takes inputs from various sources and processes and in the end, the applicant has either got a license if all were in line with expectations.
A business process starts at some point and ends at some time.
A business process can be carried out using manual methods such as applying for driver licenses the applicant might fill in an application form or it may be digitized for example the same driver license application could be converted into a form with all activities including signature etc.
Why digitize a business process?
The entire objective of digital transformation is to improve the speed of executing the business process and to make it more efficient. Information technology has evolved over a period of time and these days every effort is made to automate mundane, repetitive business activity by using Business Process Management(BPM), Robotic Process Automation (RPA) tools, and techniques.
The success of any business process transformation is only when it reduces the cost, time of its execution and we must prove how the BPM and RPA really achieved their goal by Key performance indicators and critical success factors. Eventually who likes to benefit from an improved business process? – it is the users and customers.
Our business solutions and services help accelerate innovation, increase productivity,
reduce costs, and optimize asset utilization.
RE-ENGINEERING AND MIGRATION
Re-engineering & migration services includes migrations across platforms, databases,OS.
How BPM works in live?
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